Intermix Beverage Wholesale Policy

• Online: Visit shop.intermixbev.com and sign-in in the top right corner. Contact the customer service team to set up an account as needed.
• Email: Send to orders@intermixbev.com. Monitored Monday - Friday 8:00 AM - 4:30 PM Central Time; excluding holidays.
• Phone: Call (800) 826-0796 or (612) 746-8880 option 2. Monitored Monday - Friday 8:00 AM - 4:30 PM Central Time; excluding holidays.

• Processing Time: Orders submitted by 3:00 PM Central Time will ship in two business days; excluding weekends and holidays. 
• Pick Up: Warehouse pick up orders will be ready the following business day after 10:00 AM.
  • Hours: Warehouse is open for pick up Monday through Friday, 10:00 AM - 4:00 PM Central Time
  • Location: 1026 Central Ave NE  Minneapolis, MN 55413 on the North side of the building by the loading dock.

Orders cannot be changed once processed by customer service. Any additions will be invoiced separately.

Contact the customer service team for assistance with options available for expediting an order.

Special order items must be ordered in case quantities. Lead time varies per vendor and can be up to 4-6 weeks. Any additional shipping costs will be applied.

Backorders are not automatically shipped. Customers must reorder on their next order.

Intermix offers free shipping on orders of $300 or more within the contiguous United States. Orders less than $300 will incur shipping charges.

Intermix ships via FedEx and Priority Courier for local delivery.

Orders ship from our Minneapolis warehouse. 

• FedEx lead times start the day the order is shipped. Utilize FedEx Ground map to determine the estimated transit time to the order destination.
• Intermix cannot guarantee shipping lead times once the carrier has the order.

A shipment confirmation email is sent once the order is processed for shipping. If an item isn’t included in the confirmation email, it hasn’t shipped yet. When logged into your Intermix customer account, you can review your recent order statuses.

Damaged or missing product must be reported to Intermix Beverage within 3 business days.

• Email photos of damage to orders@intermixbev.com to assist with the shipping carrier reimbursement process.
• Failure to follow proper notification policy can negate any responsibility of Intermix Beverage to pursue recovery and/or provide assistance for replacement of damaged goods.

Intermix will reship missing or damaged items to the customer. A credit can be issued at a customer's request; however, Intermix is unable to credit original shipping charges.

• Should product need to be returned, Intermix must be notified within 30 days of order placement.
• If the return is approved, Intermix will provide a Return Authorization (RA), a valid RA number is required for all returns.
  The RA number is valid for 30 days, and returned items must be received within 30 days of the RA creation date.

A 20% restocking fee will be deducted from the final refund.

Returned items should be unused, in their original unit of measure, within their best if used by date, and in the original packaging.

The customer is responsible for the freight costs when returning goods.

• Intermix cannot provide refunds for items that are damaged during the return shipping process.
• The return service label should be affixed to the outside of the shipment container with the RA number noted on the label.

Intermix reserves the right to ship product that is within 30 days of the manufacturer’s “Best if Used By” date.

Orders must be paid in advance via credit card if credit terms are not established.

Contact the customer service team for a credit application or details on an ACH payment plan.

Should credit terms be provided, payment is due within the terms granted.

A $25.00 service fee will be applied to all NSF checks.

This is an ordering tool that tracks every product in an account's online order history in a single, interactive list. Instead of navigating to each product on the website, items can be added from a single page. This makes ordering faster and reduces a customer's chance of ordering the wrong product.

If an item is Out of Stock, select “Notify me when the product is in stock” on the item to receive an email once the item is available

This is the price per item when purchased by a full case of a single product. For example, Intermix offers a discount when an entire case (6 bottles) of Routin Vanilla Syrup is purchased. This only applies to single flavor cases, mixed flavor cases do not qualify.

Customers with approved credit terms can check out with a purchase order number to bypass the online payment, so established credit terms can be applied internally.

Intermix offers discounted pricing when an item is purchased by a full case. This only applies to single flavor cases, mixed flavor cases do not qualify.

Prices are subject to change without notice.

All price discrepancies must be reported within 30 days.