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Ordering Info & FAQ

Orders can be placed online 24 hours a day, 7 days a week. Browse our entire product selection now!

Order Processing Hours & Information

Our normal business hours are Monday-Thursday 8 a.m. – 5 p.m. and Friday 8 a.m. – 4:30 p.m. C.S.T.

If you have questions about a certain product or order, contact us at (612) 746-8880 or Toll Free (800) 388-9012. You can also e-mail us at orders@intermixbev.com.

Minimum Order Handling Fee Under $100

We do everything we can to keep our prices extremely competitive. Over the 25 years we’ve been in business, we have developed relationships and distributor pricing that nobody else online can match. As we focus primarily on retail coffee shops, cafes, restaurants, roasters and all sorts of other beverage providers, we want to encourage our customers to take advantage of the volume discounts we offer for every product.

Do you have wholesale pricing for my business?

Yes, we only offer wholesale pricing on our website. As a wholesale distributor, it’s all we do and the price you see on our wholesale store is our standard wholesale price. We do offer volume pricing, purchased by the pallet, through our volume store.

Volume Purchasing Discounts

Intermix Beverage offers volume pricing for whole case orders starting at 30 cases, with another discount at 60 cases and 120 cases. Visit our Volume Store for pricing and volume ordering. This is a great option for specialty beverage operations who have a little extra space and want to add to their bottom line or for wholesale redistribution.

When will my order ship?

Product orders placed between 8a.m. and noon will typically be filled the next business day. Intermix Beverage ships the best way possible to each location. Generally product is shipped via UPS. You have the option to choose whatever shipping method fits your needs best. The number of shipping days will depend on location, weather, holidays and efficiency of the delivery company. Should you need special delivery, Intermix Beverage will do everything possible to meet your request. Additional shipping charges may apply for special delivery requests.

Pick-up Orders

We offer the option to pick-up orders at our Minneapolis warehouse at your convenience. Just select the free option of “Warehouse Pick-up” upon checkout. Warehouse hours are 8 a.m – 4 p.m. Monday through Friday.

For more information, please call or e-mail us at orders@intermixbev.com

I received damaged product/UPS indicates the shipment was damaged. What do I do?

We are very good at carefully packing these kinds of items and have experienced a less than 1% damage rate since we started keeping these stats. However, glass bottles with liquids can sometimes be damaged when handled in shipment. If this is the case with your order, please notify us immediately and we will replace it. Please email photos of the damaged package, as it will help us in the reimbursement process with UPS.

Can I add something to an order that has not yet been shipped?

For the fastest processing and delivery time, it is easier to simply place a new order for what you need directly on the website. Since we do not mark-up shipping and handling, there is no savings advantage to combining shipments.

I am missing an item from my order. What should I do?

Please notify us as soon as possible if something is missing from your order. We consider all orders to be delivered in full 7 days after the date of delivery.

Can I return product?

Product can only be returned if you received the wrong item. If this is the case, please contact us and we will get the correct product to you immediately.

The password you gave me does not seem to work for logging in. What should I do?

At the login page in our online store, click on “Forgot Your Password” and your password will be reset. You will receive an automated email with a new, temporary password that can be changed after you log in.

I am trying to order online, but every time I add something to my cart, it remains empty. What do I do?

Often this is because cookies are not enabled on your computer. Our website must be able to place a small “cookie” on your computer in order to remember what items you added to the cart. This is a standard and secure procedure used by most e-commerce websites. You can learn more about enabling cookies by referring to this page: Google: How to Enable Cookies.

What is the “As Low As” price?

This is the price per item when you order an entire case of a single product. For example, we offer a discount if you buy an entire case (12 bottles) of Monin Vanilla Flavoring Syrup. It does not apply if you mix flavors to make a case.

Where can I get a coupon code?

Coupon codes are typically given out on our Facebook and Twitter pages, as well as in our monthly newsletter.

Where are you located?

We are located in Minneapolis, MN.

Do you have a local distributor near me?

No, all of our products are distributed from our Minneapolis warehouse and available exclusively for order on shop.intermixbev.com. However, if you live near Minneapolis, we do have the option for Minneapolis Warehouse Pickup upon checkout.

Can you ship via any other method besides UPS?

We typically ship  through UPS. We also ship via SpeeDee Delivery and local couriers for shipments in the Midwest. In the case of volume purchases, orders are typically placed on a pallet and shipped via a freight delivery company.

Do you have a printed catalog I could have?

We do have printed catalogs available, however it does not show pricing. The best place to view our most updated catalog is on our website, in the catalog view here.

Do you have a holiday shipping schedule?

Yes, we follow a shipping schedule relating to when our shipping companies are open and picking up orders.

For Thanksgiving: No orders will ship on November 28th and 29th. Orders placed that Wednesday will be shipped the following Monday.

For the Winter Holidays: No orders will ship on December 24th, 25th or 31st.